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Enterprise Grade Energy-Saving Unifies Communication
Industry type:Electronics and communication
Product model number:X2002
Zyxel Communications Corporation
award 3

The ZyXEL X2002 is an IP PBX for small sites or branches in a multi-location communication setup. The X2002 has an expansion trunk card slot featuring a combination of digital trunks (ISDN-BRI, T1, E1) and analog trunks (4FXS, 4 FXO, 2FXS+2FXO). To specifically meet the needs of home offices and stand-alone small business offices, the X2002 is designed to act as a highly modular IP PBX offering DSP computing power, analog/digital lines, and SIP proxy license expansions to fit different applications and provide maximum flexibility.

Customer requirements
Basic requirements for SMBs include: cost effectiveness, productivity improvement, and loss-free contacts. Matching these needs to real products, a good UC platform must have no problems in stability, voice quality, expandability, and mobility. Ease of management and the best ROI are also major concerns.

1. Stability
The X2002 uses IP PBX DSP to prevent unpredictable service break-offs. SmartExpand allows users to stack multiple X2002 units to boost capacity and system availability.

2. Mobility
With firewall-transparent technology, which ensures VoIP service portability, the X6004's soft phone and personal web phone equip road warriors with complete telephony service, as if working directly from the office.

3. Value-added applications
With click-to-talk call center, 64-line meet-me video-conferencing, and leveraging Microsoft Office Exchange Server features, the X2002 makes E-mail and VoIP a complete UC application.
All-in-one Platform for Simplification
The ZyXEL X2002 IP PBX is embedded with an SIP proxy server, trunking gateway, conference server, auto attendant server, and auto-provisioning server functionalities -- all together on a single platform to meet office telephony requirements. Users can define their own extension number systems and outbound call policy/call routes, establish virtual conference rooms, record tailor-made auto attendant call flows, and configure their VoIP clients easily and quickly. All of these functions make the lives of IT staff easier, even with limited resources and support.

4. Improve Productivity with Tailor-Made Telephony
The X2002 offers a flexible supplemental service and call policy interface. Office telephony network administrators can easily define call waiting, call forwarding, call transferring, and conference and auto attendant functions with ease. In addition, they can establish outbound call policies and route policies that increase cost effectiveness. The configurable supplemental service key and extension numbering interface empower administrators to create easy-to-use office telephony networks for enhanced employee productivity.

5. Expand to Match the Growth of the Successful Business
Business growth is always an important goal, but meeting the ever-changing application requirements is often a challenge for office telephony administrators. The ZyXEL X2002 comes with a variety of expansion mechanisms to expand the capacity of outbound call interfaces, concurrent call capability, and registered user accounts. Through expandable service capability, business owners can take advantage of existing investments to create more business and generate greater profits.

6. Less Effort with Intuitive Interface and Auto-Provisioning
Office telephony administrators can easily create or delete SIP user accounts through any connected ZyXEL IP phone or FXS phone. Furthermore, though embedded ZyXEL auto-provisioning technology, the X2002 can easily change the settings of all connected IP phones with just one click, freeing administrators from travel to service areas to manually alter client settings.


About Zyxel Communications Corporation

Focused on innovation and customer-centric technology and service, Zyxel has been connecting people to the Internet for over 30 years. Our ability to adapt and innovate with networking technology places us at the forefront of the drive to create connectivity for telcos and service providers as well as businesses and home users.
Zyxel is a global force in the communications market with an unrivalled international presence that includes:
- 150 markets served
- 1,500 passionate associates
- 1,000,000 businesses working smarter with Zyxel solutions
- 100 million devices creating global connections
Today, Zyxel is building the networks of tomorrow, unlocking potential, and meeting the needs of the modern workplace – powering people at work, life, and play. Zyxel, Your Networking Ally.


For nearly 30 years, Zyxel Communications has earned a reputation for innovative products that “make the world connect.” In 2016, Zyxel announced the launch of a global rebranding campaign “Your Networking Ally.” Now Zyxel is looking ahead to build networks that help people achieve their goals and change the world for the better. By identifying as “Your Networking Ally,” Zyxel highlights its core competence and the close relationship it shares with customers. People and organizations need a partner who understands their struggles and provides solutions that help them meet these challenges. Zyxel is that ally to stand side-by-side with our customers, helping them achieve their goals — unlocking their potential.

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