Home / Taiwan Excellence Award / Award Winning Products / Product Details

MS-9A95 AI Service Management & Customer Relationship Management Edge Computer
Industry type: PC and software
Product model number: MS-9A95
MICRO-STAR INTERNATIONAL CO.,LTD.
2020 Taiwan Excellence Award

1. Multi Internet connectivity - Suitable for a complex internet environment; customers can use RJ45 LAN, WIFI, 3G/4G LTE, Bluetooth or even a WiFI access point, which allows other edge PCs to connect to each other.
2. Security cloud communication in edge computing - TPM2.0 is designed to store data securely, protecting from malware.
3. Reliability (Watchdog Timer, HW monitor) - an alert received from the edge computer allows the user to remote control and solve abnormal issues, making the system service stable.
4. Customer database services - Business intelligence, Customer Value Analysis.
5. Backup structure - Each edge PC is able to share other edge PCs' service and load, ensuring the service system is always working.
6. Intelligent information integration - CTI, IVR, CRM, Call center integrated, FQA by Smart AI Robot, Customer Management.
7. Visualization UI design- Real time Monitoring, Report Analysis.

https://ipc.msi.com