Home / Taiwan Excellence Award / Award Winning Products / Product Details

SysTalk.Audit: AI-powered Quality Assurance
Industry type: PC and software
Product model number: V1.1.0
TPIsoftware Corporation
2027 Taiwan Excellence Award

80,000 customer service calls per month. Managers can only review 400. The remaining 99% is a complete blind spot. SysTalk.Audit brings audit coverage from under 1% to 100%. It uses large language models to understand meaning rather than match keywords, catching non-compliant speech even when wording changes. Built natively for Taiwan, it supports Taiwanese, Mandarin, and English in the same conversation, with local financial, insurance, and medical regulations embedded from day one and automatic PII masking out of the box. Global competitors lack native Taiwanese support and deep local compliance integration. Traditional vendors still rely on manual sampling. SysTalk.Audit delivers over 50x improvement in management efficiency. One engine scales across banking compliance, insurance sales auditing, healthcare call monitoring, HR resume screening, and audit document comparison, making AI quality governance accessible to any industry that takes quality seriously.

www.tpisoftware.com/